Terms & Conditions - Accounts @ Sproutee

Customer Services

Contact Us

If you have an enquiry regarding any of our products or need help with an order please email us on team@sproutee.com and we will get back to you as soon as possible.

Payment Options

We use Stripe to handle all online payment processing. Payments may be made using credit or debit cards or via Stripe account. Stripe is a safer, faster, more secure way to pay online. We do not store your financial details. Please see stripe.com for information on Stripe payments.

Further Information

Security and Privacy

We are committed to ensuring that your privacy is protected. Read our Privacy & Cookies Policy to learn how we use the information we collect about you and the procedures that we have in place to safeguard your privacy when using our shop.

License to Use accounts.sproutee.com

accounts.sproutee.com (the Site) is owned by Sproutee Inc (SPROUTEE). Any use of the Site is governed by our terms of use as well as SPROUTEE’s privacy policy. Your use of the Site constitutes your acceptance of these terms.

You are fully responsible for any content you create on the Site and, as such, fully responsible for any harm arising from that content. We prohibit content that:

is abusive in any way towards any group or individual or promotes sexism, racism, violence, hatred or the exploitation of others
infringes the rights and liberties of others, including publishing information concerning any other individual without that person’s consent
disrespects the copyright, trademarks or intellectual property rights of others
is pornographic or gratuitously sexually explicit
is criminal or unlawful or facilitates criminal or unlawful behaviour

We further prohibit unauthorised commercial content including, but no limited to, spam and mass marketing. Likewise, users must not use the Site to disseminate viruses or other malicious code.

Indemnity

You hereby indemnify SPROUTEE against any and all losses, damages, costs, liabilities and expenses incurred or suffered by us arising due to your breach of any of these terms of use.

Refunds and Cancellations

We offer a range of web services to our clients. Each of these services is governed by its own refund and cancellation policy which conforms to trading standards.

Website and Ecommerce Builds

We build websites and ecommerce systems. Before we start this work we agree the scope of the project, the budget of the project and sign a contract. During the course of the creation of your website or ecommerce system, there are opportunities for you to cancel that contract:

Cooling-off period As per UK trading standards, you are entitled to a 7-day ‘cooling-off period’ during which you may cancel the contract, no questions asked and at no expense to you. In line with trading standards, this cooling-off period is invalidated if you choose to contract for the work to begin before the end of the 7-day cooling-off period.
Milestones We will create designs for the look-and-feel, layout and functionality of your website or ecommerce system. We produce one main design and offer the opportunity for one round of revisions. If you’re not happy with the designs at this stage, you will pay us in full for all of the work that we have produced up to that point and you may either cancel your contract or continue to commission us to make further design revisions at our daily rate.

SEO Services

SEO services may be cancelled at at time. SEO services are paid for a on a rolling monthly basis. Email team@sproutee.com with your request to cancel your SEO services and your package will be terminated as soon as your current monthly payment expires. As SEO services are paid for on a rolling monthly basis, no refunds can be offered on monthly SEO services that have already been fulfilled.

Hosting

Web hosting services may be cancelled at at time. Hosting services are paid for a on either a rolling monthly basis or annually. Email team@sproutee.com with your request to cancel your hosting and your package will be terminated as soon as your current monthly payment expires and/or we will refund any remaining balance. Where web hosting services are paid for on a rolling monthly basis, no refunds can be offered on monthly hosting services that have already been fulfilled.

Miscellaneous

These terms of use, in association with our privacy policy, represent the agreement between you and SPROUTEE in respect to your use of the Site, and as such they override any previous agreements governing your use of the Site.