Privacy Policy

Overview

Passed in 2016, the General Data Protection Regulation (GDPR) is the most significant legislative change in European data protection laws since the EU Data Protection Directive (Directive 95/46/EC), introduced in 1995. The GDPR, which came into force on May 25, 2018, seeks to strengthen the security and protection of personal data in the EU and serve as a single piece of legislation for all of the EU. It will replace the EU Data Protection Directive and all the local laws relating to it. We support the GDPR and will seek to ensure all Sproutee Inc services comply with its provisions.

Who We Are

Sproutee Inc and its affiliates (collectively ‘Sproutee’, ‘we’ and ‘us’) respect your privacy. We offer web design and development services as well as content marketing, WordPress hosting, user support, website maintenance and domain registration for businesses and organisations.

What We Collect and Store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Lean more about how we use cookies.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your client account
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will also store comments or reviews, if you choose to leave them.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select ‘Remember Me’, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Who On Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent
  • Customer information like your name, email address, and billing and shipping information

Our team members have access to this information to help fulfill orders, process refunds and support you.

What We Share with Others

We share information with third parties who help us provide our services to you. In such cases we may share your name, business name and business website URL. We only share information in these circumstances where we have your active consent, orally or electronically.

Payments

We accept payments through Stripe. We also use the WooCommerce Subscriptions extension to manage recurring payments, also processed by Stripe. You may be storing personal data or sharing with an external service when making a payment. The information that is shared with a payment provider in order to process payments includes:

  • Name
  • Email
  • Address
  • Phone number
  • City/Post Code
  • Unique payment identifier
  • Payment provider identifier

Stripe sets the following cookies:

  • wp_woocommerce_session_HASH
  • _stripe_mid
  • _stripe_sid

Learn more about Stripe’s privacy policy.

Where We Send Your Data

Your data may be transferred out of the EU when visiting our site or when working with us. In particular, the GDPR-compliant servers we use to offer hosting are based both inside and outside of the EU. Similarly, domain registration services we supply may store personal data in relation to domains you register.

How Long We Retain Your Data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a minimum of 7 years for tax and accounting purposes. However, we may store your information for longer; as long as we are working with you to build and maintain your business’s web presence we will retain your information. This includes your name, email address and billing and shipping addresses.

If you leave a comment or submit a support request, the comment or support request and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments / support requests automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except you cannot change your username). To do so, login and visit the My Account page. Alternatively, contact team@sproutee.com, as website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please send Right of Access or Right of Erasure Requests to team@sproutee.com.

Contact Us About Your Privacy

Have questions or concerns about your privacy? Please contact us:

Sproutee Inc
1900 Empire Blvd, Unit 199
Webster, NY 14580
USA
team@sproutee.com

How We Protect Your Data

We seek to protect your data in a number of ways, such as:

  • Our site uses an SSL connection
  • We enforce a ‘strong’ password policy for Administrators and Shop Managers
  • 2 factor authentication is used with our third party service providers

What Data Breach Procedures We Have in Place

If data breaches are detected, we contact anyone affected via email as soon as the breach is discovered.